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What do our customers think?
Wine FAQs
Why buy wine from Laithwaites?
There are plenty of great reasons to buy from Laithwaites. Here are just a few:
- Trust – we’ve been a family wine merchant for 50 years, with over 400,000 happy customers. Our customer service is second to none – reflected in our ‘excellent’ Trustpilot rating.
- Quality – every year our team of buyers taste 40,000 bottles to bring you the best. Just 800 (that’s 2%) make the grade.
- Range – our buyers don’t just sit in an office and make phone calls. They visit wineries all over the world – often small family cellars – to bring you authentic, handcrafted wines that you won’t find in your local supermarket.
- Convenience – no need to struggle to the car with bulky bottles. We deliver straight to your door.
- Peace of mind – with our no-quibble guarantee, you never need to worry about getting a bad bottle. If you don’t like a wine – for whatever reason – you don’t pay for it.
And last but not least … we’re committed to leading the way in becoming more sustainable in all areas of the business. That’s why we were named Decanter’sGreen Champion of the Year in 2023.
When will my wine be delivered?
The day of your delivery will depend on which option you’ve chosen at checkout.
- For a standard delivery, we will deliver your order within three working days. Delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days.
- Usual delivery times are between 07.00 and 21.00.
- You can select Next-day or Named-day delivery at checkout – but do bear in mind we don’t deliver on Sundays or Bank Holidays.
For the best experience we recommend you subscribe to our Unlimited service. A one-off payment of £29.99 entitles you to free delivery for a year – including free Next-day delivery. There’s no minimum order – you’ll get free delivery even on a single bottle. And you can get delivery to multiple addresses, so it’s perfect for gifting!
Can I get a wine subscription with Laithwaites?
Yes! It’s quick and easy to join our Wine Club.
You’ll start discovering new wines for less right away – and once you’re in you can easily tailor your subscription to your needs.
Want to skip or delay a delivery? No problem. Fancy a different style? We’ve a wide range to choose from. Want to swap in some of your favourite wines? It’s easy to do online. We’ll send a reminder email the week before delivery so you’ll have time to make any changes you like.
Can I send wine as a gift?
Sending wine as a gift online with Laithwaites couldn’t be easier.
- Choose your wine gift and select ‘add to basket’.
- Go to your basket and select ‘checkout’.Select your shipping address (add a new one of you need to).
- Add a case label message (free) or choose a gift card and add a message (for £1.99)
- Select ‘Continue’ and choose shipping method.
- Next day and named day are available for a small extra charge.
- Pay using your chosen method (Credit or Debit card, Apple Pay, GPay or PayPal).
- We’ll take care of the rest!
What happens if I want to return a wine?
We want you to enjoy every bottle you buy from us. If you are not completely satisfied with any wine, for any reason, just let us know and you’ll receive a refund.
Plus, we always want you to receive exactly what you need. If we deliver a case and it’s not wanted, just email us at customerservice@laithwaites.com and we’ll take care of it.
What are the most popular types of wine?
Although there are 1,000s of white wine styles to choose from, a small number enjoy huge popularity among wine fans. The top white wines among our customers are:
Sauvignon Blanc – originally from France, this zippy aromatic white is now made in nearly every winegrowing country. Some of the most popular Sauvignons in our range come from New Zealand, France and South Africa ·
Pinot Grigio – with its easy-going pear and apple fruit, Pinot Grigio is a wonderfully social white wine. It’s originally from northern Italy, but it’s also grown in France and New Zealand, where it’s known as Pinot Gris. ·
Chardonnay – one of the world’s most versatile white wine grapes, Chardonnay originates from Burgundy, home to highly sought-after fine whites. Delicious and well-priced examples can be found in Australia, Southern France and South Africa.
With so many red wines to choose from, it can be tricky knowing where to start. Here are the most popular red wines:
Merlot – loved for its soft, juicy, easy-going fruit, Merlot is one of the world’s best loved red grapes. It’s originally from France, where it’s found in the fine reds of Bordeaux. But great value examples can be found in Chile, Australia, Southern France and beyond.
Shiraz – also known as Syrah, this popular red grape makes juicy, spicy bramble fruit reds. It’s originally from the Rhône, but has been widely adopted by Australia as its flagship red. You’ll find it as part of the blend in our No.1 bestselling red of all time – The Black Stump.
Malbec – this popular red grape was practically unheard of until the world woke up to the fantastic quality coming out of Argentina. It’s big, rich, smoky flavours make it the perfect barbecue red. Our biggest selling Malbec, Opi, has been a firm customer favourite for years.
How many glasses are in a bottle of wine?
If you’re planning a dinner party you’ll want to make sure you have enough wine for your guests. And for that you’ll need to know how many glasses you’ll get per bottle. Here’s the answer. A standard bottle of wine contains 750 ml of wine, so that makes:
- Six small glasses (125ml)
- Four medium glasses (175ml)
- Three large glasses (250ml)
For a magnum – simply double the number of glasses. We hope that helps!